Returns & Exchanges
At Falk Culinair, we stand behind the craftsmanship of our professional-grade copper cookware and offer a 30-day return window for items in original, unused condition. If you are not completely satisfied with your purchase, we are committed to ensuring a seamless exchange or refund process.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully pack the cookware in its original manufacturer packaging, ensuring all protective inserts are in place to prevent damage to the copper surface during transit.
Ship the Item
Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our distribution center, keeping the tracking number for your records.
Quality Inspection & Refund
Once our artisans inspect the item to verify its condition, we will process your refund or dispatch your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing